FtOCC CE Technician is being presented in collaboration with Fonality, a leading open source telephony company and 888VoipStore, the leading source of IP PBX systems and equipment for resellers.

FtOCC CE Technician is a three-day technical certification course designed to train resellers and consultants how to support customers running trixbox CE systems.

Taught by Kerry Garrison, author of the books “trixbox Made Easy” and “trixbox 2.6” as well as Fonality technical instructors, FtOCC CE Technician includes an in-depth look at platform and application installation, carrier setup and integration, network configuration, echo causes and remedies, and other common issues.

FtOCC CE Technician is for Linux technicians and engineers who regularly support client installations. This course is a hands-on way for resellers who are new to trixbox CE to learn the ins and outs and master the basics of installing and maintaining those systems. It covers all of the core operations that a trixbox CE administrator needs to handle on a regular basis.

trixbox CE gives the channel a lucrative way to participate in the rapidly expanding market opportunity for open source products and services. ITEXPO is committed to educating the reseller community on new ways to increase their value in the marketplace and FtOCC CE Technician certification certainly will do that.

According to course instructor, Kerry Garrison, VP Strategy, 888VoipStore, TMC continues to be an authoritative voice for telephony and the data VAR channel. The convergence of the data network and phone networks open up huge opportunities for the traditional data VAR.

Attendees who complete the FtOCC CE Technician courses can expect to achieve the following objectives:

• Install and configure trixbox CE with confidence.
• Resolve installation, administration, and usage problems more quickly.
• Provision your own phones, decreasing turnaround time required for add-on phones and devices.
• Experience fewer problems by avoiding the usual “beginner” mistakes!
• Gain an in-depth understanding of how trixbox CE works (product, process, policy, protocol).

All attendees will receive a free Yealink T-28 IP Phone.

For additional information and registration please visit the trixbox CE FtoCC Page at TMCNET

Many people don’t realize just how easy it is to configure a Digium analog interface card with trixbox CE. Not that it is very difficult with other distros, its usually only a few simple commands, but trixbox CE makes it even easier with one command that configures the card very easily. The same setup-pstn command will work on all versions of trixbox CE since version 2.4.Once you have to card in the system, boot it up, log in as root and type the setup-pstn command. If you see the channels come up at the end then just type amportal restart and Asterisk will restart. Then you need to go into the web interface and make sure your trunks are configured properly. After that, you are ready to make and receive calls.

VoipStore.com Feature Solutions Partner Links

• Digium
• Digium products on 888VoipStore.com
• Fonality / trixbox
• trixbox products on 888VoipStore.com

Since its release last year, trixbox has filled the hole in the market for an IP-PBX with a feature set and price point optimized for companies with 20 to 200 seats. The price-to-feature ratio of trixbox Pro, coupled with its ease of deployment, has created a groundswell of reseller conversion from established players such as Cisco and Avaya.

trixbox Pro delivers the first standards-based, 100 percent hands-free phone provisioning of any IP-PBX product, significantly cutting the time required to set up a new phone system. Other vendors claim auto-phone provisioning but they all require keypad input for each new phone, vastly slowing the deployment time of the system. trixbox Pro, however, instantly recognizes Polycom and Aastra phones, and automatically adds them into both the phone system and HUD®, the employee dashboard that unifies company-wide phone calls, voice mail, presence indicators and instant messaging.
“Resellers live and die by two things: margin and the time spent on site. trixbox Pro offers 50 percent margins and our hands-free provisioning reduces or eliminates on-site visits,” said Fonality CEO Chris Lyman. “We continue to lead the open source telephony market by introducing innovative and time saving features.”

trixbox Pro also brings strong support for international telecom markets. According to consultancy firm MZA, uptake among small and medium-sized businesses drove the number of IP PBX desktop extensions installed in the United Kingdom to 40 percent of all installations in the fourth quarter of 2007. To support the growing European market opportunity, trixbox Pro now includes BRI support, an ISDN configuration standard in many European countries. New support for E1 circuits also delivers deeper compatibility with European standards. Country-specific configuration support has been added so administrators can set a server to the host country in which it’s located, and trixbox Pro will automatically set the relevant telecom settings.

Also added for resellers is a consolidated interface that allows resellers to manage all of their trixbox Pro customers from a single web-based administration interface, with hot switching between deployments. A new network card configuration option allows you to manage the IP address on a remote trixbox Pro system. There is also a new interface for custom configuration of analog and PRI and T1 cards. New alerts are also available so resellers can receive email to text messages when issues arise with a PRI, RAID disk, analog line voltage, and a host of other indicators.

trixbox Pro now has all the enhanced end user features available in Fonality’s turnkey offering. PBXtra 4.0®. FindMe® with Boomerang® Mobile Integration uses presence detection to automatically find employees on their mobile devices, allowing them to answer the call or bounce it to another extension. It allows employees to decide when and how they will be found according to their personal schedule and rules. trixbox Pro automatically observes a person’s keyboard and mouse activity and routes calls to their mobile phone or another number when they are inactive on their computer. FONcall® is a new plug-in for the Firefox web browser and is the first one-click dialing application for business telephony. By clicking the link, trixbox Pro will automatically take an Aastra or Polycom phone off the hook and dial out to the number hands-free. New branch office integration merges spell-by-name directories, allowing callers to dial into one branch and find an employee at any other branch anywhere in the world.

About Fonality
Fonality, www.fonality.com, is a leader in business phone systems and contact center solutions for small and medium-sized businesses. Used by over 5,000 companies and 100,000 end users in 100 countries, Fonality’s award winning IP-PBX VoIP phone systems have connected more than 225,000,000 mission critical phone calls. The PBXtra and trixbox Pro product lines are based on Fonality’s patent-pending Anywhere Management® hybrid-hosted architecture, plus an improved version of the popular open source Asterisk code base which has been modified to add reliability, stability and enterprise-class features. PBXtra and trixbox Pro deliver the advanced capabilities of an enterprise-class phone system for 40 to 80 percent less than traditional offerings. Fonality’s fully free and open source telephony platform, trixbox CE (www.trixbox.org), is home to one of the world’s largest and fastest growing communities of open source telephony users, with over 200,000 live deployments and 125,000 new downloads each month. Fonality headquarters are in Los Angeles, and the company has offices in the UK, Brazil and Australia. Company investors include Azure Capital Partners and Intel Capital.

Fonality, PBXtra, trixbox, HUD, FindMe, Boomerang and Anywhere Management are registered trademarks of Fonality. Other trademarks are the property of their respective holders.

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Fonality
http://www.fonality.com
http://www.trixbox.com